Refund and Returns Policy

Thank you for shopping with us at TM Store. We strive to provide you with top-quality products and exceptional customer service. Please review our refund and return policy below:

Returns:

  • We do not offer refunds on any purchases. All sales are final.
  • If you wish to return an item for exchange or store credit, please contact us within 2 days of receiving your order to initiate the return process.
  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
  • Once we receive your returned item, we will inspect it and notify you of the status of your return. If approved, we will process your exchange or issue store credit within 7 Working Days.

Exceptions:

  • Certain items, such as software or downloadable products, may not be eligible for return or refund due to their nature.
  • Customized or personalized items are also non-returnable unless they arrive damaged or defective.
  • Damaged or Defective Items:
  • If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will work with you to resolve the issue promptly, whether through a replacement or store credit.

Contact Us:

If you have any questions or concerns regarding our refund and return policy, please don’t hesitate to contact our customer service team at [email protected]. We are here to assist you and ensure your shopping experience with us is a positive one.

Thank you for choosing TM Store. We appreciate your business and understanding of our policies.

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